FAQ

Ordering & Customization

• How do I place an order?
  Order directly through our website or DM us on Instagram/WhatsApp.
• Do you take custom orders?
  Yes, send us a reference photo and your preferred dimensions to start.
• Can I change my order?
  Changes are only accepted before confirmation of your order.
• How long do custom orders take?
  Handmade items take 7 to 14 working days depending on complexity.

• What are your shipping charges?
  We charge a flat rate of Rs. 250 across Pakistan.
• Which courier services do you use?
  We ship via reliable local couriers including TCS, Leopards, and PostEx.
• How can I track my parcel?
  We will Whatsapp or email a tracking link once dispatched.
• Do you offer international shipping?
  Currently, we only ship to cities within Pakistan.

Payments & Returns

• What payment methods do you accept?
  We accept Cash on Delivery (COD), EasyPaisa, JazzCash, and Bank Transfer.
  
• Do custom orders require advance payment?
  Yes, custom items require a 50% advance payment via Bank Transfer/EasyPaisa.
  
• What is your return policy?
  We do not offer returns or exchanges unless the item arrives damaged.
  
• What if my item arrives damaged?
  Contact us via WhatsApp within 24 hours of delivery with unboxing proof.
  

Product Care

• How do I wash my crochet items?
  Hand wash gently in cold water using a mild detergent.
  
• Can I machine wash them?
  No, machine washing can stretch, warp, or unravel the yarn.
  
• How should I dry my crochet products?
  Lay them flat on a clean towel; never wring or hang them.
  
• What if my item arrives damaged?
  We use high-quality local and imported acrylic/cotton yarns that do not bleed.